Privacy Policy
1. Introduction & Scope
Welcome to Sahas Aiding Hearts Foundation (SAHF) (accessible via heartofsahas.org) and our supporting social-enterprise pet brand, Sahas Ki Dukaan (sahaskidukaan.com). We are committed to protecting the privacy, security, and confidentiality of our donors, volunteers, customers, rescue partners, and website visitors.
This Privacy Policy outlines the types of personal and non-personal information we collect, how it is stored, processed, and safeguarded, and your choices regarding data privacy when accessing our platforms and rescue programs.
2. Information We Collect
We only collect personal information that is reasonably necessary to fulfill rescue operations, volunteer onboarding, orders, and donations:
A. Information You Provide Voluntarily
- Contact Details: Full name, email address, phone/WhatsApp number, and postal address.
- Volunteer & Foster Application Data: City, availability, prior rescue experience, and identification details when registering as an active volunteer.
- Contribution & Order Details: Billing address, transaction reference IDs, and PAN card numbers (required under Indian tax laws for 80G donation receipts).
- Rescue Helpline Reports: Case descriptions, geo-locations, photos, and incident narratives sent via WhatsApp or direct forms.
B. Automatically Collected Information
When you navigate our website, our servers may collect standard technical logs including IP addresses, browser types, device operating systems, pages visited, and timestamps to diagnose technical performance and improve user experience.
3. How We Use Your Data
Your information is used strictly in furtherance of our non-profit mission and transparent business practices:
Dispatching rescue vehicles and volunteers to reported accident spots.
Issuing formal non-profit donation certificates and store invoices.
Sending stories of recovery, community feeder drives, and foundation updates.
Preventing spam, fraudulent financial activities, and unauthorized access.
4. Donation & Payment Security
We do not collect, process, or store full credit/debit card numbers, UPI PINs, or net banking passwords on our local servers.
All donations and e-commerce purchases are routed through certified, RBI-compliant payment gateway partners (such as Razorpay / Cashfree / Stripe). These gateways utilize standard 256-bit SSL encryption and adhere strictly to PCI-DSS (Payment Card Industry Data Security Standard) Level 1 certification.
5. Data Sharing & Third-Party Disclosure
We never sell, rent, trade, or monetize your personal data. Information is only shared under limited, necessary operational circumstances:
- Service Providers: Trusted third-party logistics/couriers (for pet supply deliveries) and WhatsApp Business API gateways (for instant rescue notifications).
- Legal & Regulatory Compliance: Disclosure mandated by statutory authorities under the Information Technology Act (2000) or Ministry of Corporate Affairs / Income Tax departments for NGO auditing.
6. Cookies & Tracking Technologies
Our website uses small data files known as cookies to maintain user sessions, save shopping cart preferences on Sahas Ki Dukaan, and evaluate web analytics (e.g., Google Analytics). You can modify your browser settings to decline cookies at any time; however, some site functionalities may be impaired.
7. Data Retention & Protection
We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or misuse.
Financial and donation transaction records are retained for the statutory period required by Indian tax laws (typically 7 to 8 financial years).
8. Your Rights & Choices
You have full sovereignty over your personal data:
- Access & Rectification: You can request a copy of your personal data or ask us to correct inaccuracies.
- Opt-Out / Unsubscribe: You can opt out of non-essential promotional messages or newsletters at any time via the unsubscribe link or by writing to us.
- Data Erasure: You may request the deletion of non-statutory personal data from our active volunteer and marketing records.
9. Grievance Redressal & Contact Desk
For any privacy questions, data requests, or concerns regarding this policy, please reach out to our official Grievance Officer:
Sahas Aiding Hearts Foundation (SAHF)
Data Protection & Compliance Office443,Shiv Nagar Colony, Paharganj, Tehasil- Sadar, Ayodhya,U.P., 224001
+91 6389141410 (Mon–Sat: 9 AM to 6 PM)